At the moment, if someone's supply is disrupted, they call the centre in Cork who then log the complaint and get onto the Local Authority to fix the problem.
However, a lack of local knowledge is leading to some delays in locating the problems, especially in rural areas.
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Cathaoirleach of the Carrick-on-Suir municipal district, Eddie O'Meara says that calls in South Tipp should to go Clonmel first, before Cork.
